Several times now, the Stroudco OFN shop has “run out” of stock of items that shouldn’t have run out and it always affects produce where stock needs resetting after an order cycle has closed.
The logical assumption would be that I forgot to hit the reset button. But as I go through the same routine every week I’m quite sure that that’s not it.
In inventory settings I can set the stock level to which OFN is meant to revert but it seems to me that “on demand” has to be ticked for this to work properly. If I’m not mistaken, the problems have always occurred with products where that on demand box wasn’t ticked, which, by the way, doesn’t affect the master list in Bulk Edit Products, where “on demand” can be set separately.
While the above, if true, would give me the answer, I still have doubts. I’ve not touched these settings recently and only I manage those enterprises, their listings, and my inventory. So even if the answer is that I simply need to make sure “on demand” is ticked in inventory settings, why was it unticked?
I’m a bit at a loss how to test this thoroughly because I can’t tell if it was my own user error or if not, when the problem occurs. Hence I’d welcome any sharing by other users or any insights from the technical crew on how inventory settings interact with each other and with the master product list.